Why Human-First Coordination Beats Portals: The Key to Faster, Cleaner Workers’ Comp Claims

If you’re managing claims today, chances are you’ve experienced it: the portal black hole. You submit a referral, request an update - and wait. And wait. And wait some more. The promise of portals was efficiency. The reality? Frustration. A 2023 survey by Risk & Insurance Magazine found that 64% of claims professionals blamed poor communication for delays in resolution.*

Where Portals Fall Short

Portals weren’t built for relationships. They weren’t built for urgency. They’re systems - not people. And when real-time answers matter, that’s a problem. Requests get buried. Updates get missed. And your team spends more time chasing than managing.

The Power of People

At JAG Source, we do things differently. We give you:

• A direct point of contact who knows your cases.

• Proactive communication - no chasing needed.

• Metrics that show we deliver: faster scheduling, cleaner documentation, fewer denials.

Portals may track referrals. But they can’t build trust. People can. And at JAG, that’s exactly what we do.

Source: Risk & Insurance Magazine, Workers’ Compensation Claims Management Survey (2023)