Rethinking Your Workers’ Comp Vendor Network: What Big Carriers Want in 2025 and Beyond

The landscape is changing - fast. Big insurance carriers are rethinking their workers’ comp vendor networks. A 2023 A.M. Best report found that 58% of carriers plan to replace or supplement vendors due to service gaps and delays.* Why? Because what worked five years ago isn’t cutting it today.

The Old Model Is Broken

Legacy vendors rely on portals, ticket numbers, and slow-moving systems. And it shows. Adjusters get stuck chasing updates. Claims drag on. Costs rise. Claimants lose trust. The system starts to crack.

The New Standard

Carriers today want:

• Speed: Diagnostics, DME, scheduling - handled fast.

• Transparency: Real-time updates. No chasing.

• Human-first service: A partner who acts, not just a system that logs requests.

That’s where JAG Source comes in. We don’t just fit into your network - we upgrade it. Let’s build a better way together.

Source: A.M. Best, P&C Market Trends Report (2023).